Kindr

Kindr.care Pty Ltd ("we", "us" or "our") are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store, share and disclose your personal information. Defined terms have the same meaning as given in our Terms of Service.

Openness and transparency

We are committed to protecting your privacy and respecting and upholding your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (AU Privacy Act) and the New Zealand Privacy Principles (NPPs) contained in the New Zealand Privacy Act 2020 (NZ Privacy Act). We ensure that we will take all necessary and reasonable steps to comply with the APPs and NPP's and to deal with inquiries or complaints from individuals about compliance with the APPs and NPPs.

By accessing and using our website, products and services, you agree to and consent to the collection, use, storage and disclosure of personal information by us as set out in this Privacy Policy.

Personal information

Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion (whether true or not, and whether recorded in a material form or not).

The type of personal information we collect from you includes, without limitation, the following:

your full name;
email address;
telephone number(s);
date of birth;
birth date of child
credit card information;
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
information relating your qualifications, such as a relevant certificate;
profile image;
details of the Services we have provided to you or that you have enquired about, including any additional information necessary to deliver those Services and respond to your enquiries;
any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
information you provide to us through customer surveys;
billing information (including credit and bank details); or
any other personal information that may be required in order to facilitate your dealings with us.

Collection

We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. Generally, we will collect personal information directly from you, and only to the extent necessary to provide our products and services requested or ordered by you and to carry out our administrative functions or as required by law.

When you engage with the Services offered on this Platform, we may collect certain information from you, some of which could be considered sensitive in nature. This category of information might include details such as your precise location data, health-related data (if relevant to the Services provided, such as in a telehealth context), or, in specific circumstances, details about your race or ethnic origin, political opinions, religious or philosophical beliefs. The collection and processing of such sensitive information will always be carried out with your explicit consent, where legally required, and in strict adherence to applicable privacy laws and regulations. We are committed to ensuring the security and confidentiality of this sensitive data and will only use it for the specific purposes outlined in this Privacy Policy and as consented to by you.

We may also collect personal information from you when you fill in an application form, communicate with us,join a relevant call via telephone or online, visit our website, provide us with feedback, complete online surveys or participate in competitions. We may collect personal information about you from our business partners or from third parties.

If you use a pseudonym when dealing with us or you do not provide identifiable information to us, we may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.

We require individuals to provide accurate, up-to-date and complete personal information at the time it is collected.

We May Receive Personal Information from You About Others

Through your use of the Kindr platform, we may also collect personal or sensitive information from you about someone else. If you provide us with personal information or sensitive information about someone else, such as your clients, you must ensure that you are authorised to disclose that information to us and that, without us taking any further steps required by applicable data protection or privacy laws, we may collect, use, store and disclose such information for the purposes described in this Policy.

This means that you must take reasonable steps to ensure the individual or entity concerned is aware of and consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain access to that information, our identity, and how to contact us. You must also provide accurate, up-to-date and complete personal information about others when disclosing this information to us.

When requested to do so by us, you must also assist us with any requests by the individual to access or update the personal information you have collected from them and entered into Kindr's Platform or our Website.

Use of our AI Chatbot

Our Platform offers an AI chatbot to provide you with support, answer inquiries, and enhance your experience. Please be aware that when you interact with the AI chatbot, your conversations and any information you provide may be collected and processed to improve the chatbot's functionality and our Services. While we implement measures to protect your data during these interactions, please avoid sharing highly sensitive personal information with the chatbot. Your interactions with the AI chatbot are also subject to the other provisions outlined in this Privacy Policy.

What do we do with your personal information?

We use and disclose your personal information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):

providing our website, products and services to you;
administering, protecting, improving or optimising our website, products and services (including performing data analytics, conducting research and for advertising and marketing purposes);
billing you for purchasing or using our website, products and services;
informing you about our website, products, services, rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
responding to any inquiries or comments that you submit to us;
verifying your identity;
any other purpose you have consented to; and
any use which is required or authorised by law.

Disclosure of personal information

We may disclose your personal information to:

third-parties we ordinarily engage from time to time to perform functions on our behalf for the above purposes; (Such as Service Providers on our Platform)
any person or entity to whom you have consented to us disclosing your personal information to;
our external business advisors, auditors, lawyers, insurers and financiers; and
any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

Access and management

Subject to some exceptions provided by law, you may request access to your personal information in our customer account database, or seek correction of it, by contacting us. See section 11: Contact information. Should we decline you access to your personal information, we will provide a written explanation setting out our reasons for doing so.

We may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. We will not charge you for making the request.

If you believe that we hold personal information about you that is not accurate, complete or up-to-date then you may request that your personal information be amended. We will respond to your request to correct your personal information within a reasonable timeframe and you will not be charged a fee for correcting your personal information.

If we no longer need your personal information for any of the purposes set out in this Privacy Policy, or as otherwise required by law, we will take such steps as are reasonable in the circumstances to destroy your personal information or to de-identify it.

Direct marketing

Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about products and services we believe are suited to you and your interests or we may invite you to attend special events.

At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. You can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us in writing at kindrmamacoach@gmail.com

Cross-border disclosure

We may disclose your personal information to third party recipients located in or outside of Australia in order to provide our website, products and services to you. As at the date of this Privacy Policy, such third party recipients are located in New Zealand (Recipients).

When entering into a transaction with us you consent to your personal information being disclosed or transferred to such Recipients and you acknowledge and agree that we have no obligation to take such steps as are reasonable in the circumstances to ensure that the information that is transferred or disclosed to the Recipients will be treated in a manner that is consistent with the APP's and NPP's. You also agree that insofar as the law allows, we have no liability to you or anyone else for any breach by the Recipient of the Privacy Laws.

Kindr website

When transmitting personal information from your computer to the Kindr website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

The Kindr website may use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but if you do so, you may not be able to fully experience the interactive features of the Kindr website.

Security

We may hold your personal information in either electronic or hard copy. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we:

adopt, implement and maintain administrative, organisational, technical and physical safeguards that protect against anticipated threats or hazards to the integrity and security of, the unauthorised or accidental destruction, loss, alteration or use of, and the unauthorised access to, your data;
ensure there are suitable password protection measures and access privileges in place to monitor and control access to our IT systems;
require any third parties engaged by us to provide appropriate assurances to handle your personal information in a manner consistent with Australian and New Zealand law;
take reasonable steps to destroy or de-identify personal information after we no longer need it for our business or to comply with the law;
maintain up-to-date security software, including firewalls, anti-virus, and intrusion detection systems;
implement multi-factor authentication for accessing critical systems; and
regularly backup data and test the restoration process to ensure data recoverability in case of any incidents.

However, we cannot guarantee the security of any personal information transmitted over the internet and therefore you disclose information to us at your own risk. We will not be liable for any unauthorised access, modification or disclosure, or misuse of your personal information.

Other than liability that cannot be excluded by law, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of personal information.

Contact information

If you require further information regarding our Privacy Policy or wish to make a privacy complaint, please contact us at kindrmamacoach@gmail.com

Under the NPP's, if you are not satisfied with our response to your privacy concerns, you have the right to make a complaint to the Office of the Privacy Commissioner.

Miscellaneous

We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Kindr website.

Dated: 9 May 2025